Thank you for shopping at Chakor by Poornima!

We appreciate your business and want to ensure a smooth shopping experience. This policy outlines our conditions for exchanges.

Refunds:

• Unfortunately, we are currently unable to offer refunds on any purchases.

Exchanges:

We understand that sometimes you might need a different size or style. We accept exchanges for unworn, unwashed, and undamaged items with original tags attached within 10 days of the delivery date. However, there are a few criteria to keep in mind:

• Exchanges are only valid for a different size of the same item. We cannot facilitate exchanges for a completely different item.
• We reserve the right to limit exchanges based on availability.

How to Exchange:

1. Please contact our customer support team at help@chakorbypoornima.com with your order number and reason for exchange.
2. Upon approval, you will receive instructions on how to return the original item(s) securely.
3. Please note: You are responsible for the cost of return shipping.

Processing Your Exchange:

Once we receive your returned item, we will inspect it to ensure it meets the exchange criteria. You will receive an email notification or confirmation call of your exchange within 5 business days. If your exchange is approved, we will ship the new size to your address.

Items Not Eligible for Exchange:

• Items returned outside the 10-day exchange window.
• Items that are worn, washed, or damaged.
• Items without original tags attached.

Contact Us:

For further clarification or any questions regarding our exchange policy, please don’t hesitate to contact us at help@chakorbypoornima.com. You can also visit our contact us page for more information: link to your contact us page.

Thank you for your understanding!